/* ==========================================================================
   MAISSAC - DESIGN SYSTEM & STYLING
   Dark NOC Cockpit Theme / Sidebar Layout / ISP Visual Identity
   ========================================================================== */

:root {
  /* Palette Cores Principais */
  --bg-darkest: #000814;
  --bg-dark: #00112C;
  --bg-dark-sidebar: #000D24;
  --bg-dark-card: #00173A;
  --bg-dark-elevated: #08214D;
  --bg-glass: rgba(0, 17, 44, 0.75);

  /* Bordas */
  --border-subtle: #132A55;
  --border-focus: #2E5196;
  --border-glow: #8B5CF6;
  --border-orange: #FF7A00;

  /* Cores de Marca & Acentos */
  --orange-primary: #FF7A00;
  --orange-gradient: linear-gradient(135deg, #FFA133 0%, #FF7A00 50%, #FF5000 100%);
  --sac-violet: #8B5CF6;
  --sac-violet-glow: rgba(139, 92, 246, 0.35);
  --sac-violet-gradient: linear-gradient(135deg, #8B5CF6 0%, #6D28D9 100%);

  /* Status Colors */
  --status-green: #10B981;
  --status-red: #EF4444;
  --status-amber: #F59E0B;
  --status-blue: #3B82F6;

  /* Tipografia */
  --font-main: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  --font-display: 'Baloo Da 2', 'Inter', cursive;
  --font-mono: 'JetBrains Mono', monospace;

  /* Texto */
  --text-main: #FFFFFF;
  --text-muted: #94A3B8;
  --text-dim: #64748B;

  /* Transições */
  --transition-fast: 0.18s ease-in-out;
  --transition-smooth: 0.28s cubic-bezier(0.4, 0, 0.2, 1);
}

/* Reset Global */
* {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

body {
  background-color: var(--bg-darkest);
  background-image: 
    radial-gradient(circle at 80% 20%, rgba(139, 92, 246, 0.07) 0%, transparent 45%),
    radial-gradient(circle at 20% 80%, rgba(255, 122, 0, 0.05) 0%, transparent 45%),
    linear-gradient(180deg, var(--bg-dark) 0%, var(--bg-darkest) 100%);
  color: var(--text-main);
  font-family: var(--font-main);
  min-height: 100vh;
  overflow-x: hidden;
  line-height: 1.5;
  -webkit-font-smoothing: antialiased;
}

/* Utilitários */
.hidden { display: none !important; }
.mono { font-family: var(--font-mono); }
.highlight-orange { color: var(--orange-primary); }

/* ==========================================================================
   LAYOUT PRINCIPAL: SIDEBAR + CONTEÚDO
   ========================================================================== */
.app-layout {
  display: flex;
  min-height: 100vh;
  width: 100vw;
}

/* ==========================================================================
   MENU LATERAL (SIDEBAR)
   ========================================================================== */
.app-sidebar {
  width: 270px;
  background: var(--bg-dark-sidebar);
  border-right: 1px solid var(--border-subtle);
  display: flex;
  flex-direction: column;
  position: sticky;
  top: 0;
  height: 100vh;
  z-index: 100;
  flex-shrink: 0;
  box-shadow: 4px 0 25px rgba(0, 0, 0, 0.5);
}

.sidebar-header {
  padding: 1.25rem 1.25rem 1rem 1.25rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
}

.sidebar-logo {
  height: 38px;
  width: auto;
  object-fit: contain;
  filter: drop-shadow(0 2px 8px rgba(139, 92, 246, 0.25));
}

.sidebar-badge-isp {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  background: rgba(139, 92, 246, 0.12);
  border: 1px solid rgba(139, 92, 246, 0.35);
  color: #C4B5FD;
  padding: 0.2rem 0.5rem;
  border-radius: 999px;
  font-size: 0.68rem;
  font-weight: 700;
  letter-spacing: 0.05em;
}

.pulse-dot {
  width: 6px;
  height: 6px;
  background: var(--status-green);
  border-radius: 50%;
  box-shadow: 0 0 8px var(--status-green);
  animation: pulseGreen 2s infinite;
}

@keyframes pulseGreen {
  0% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0.7); }
  70% { transform: scale(1.15); box-shadow: 0 0 0 6px rgba(16, 185, 129, 0); }
  100% { transform: scale(0.95); box-shadow: 0 0 0 0 rgba(16, 185, 129, 0); }
}

/* Card do Operador / Ramal */
.sidebar-operator-box {
  margin: 1rem 1.25rem;
  background: rgba(0, 17, 44, 0.85);
  border: 1px solid var(--border-subtle);
  border-radius: 10px;
  padding: 0.75rem;
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.op-avatar {
  width: 38px;
  height: 38px;
  border-radius: 10px;
  background: var(--sac-violet-gradient);
  color: #FFFFFF;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 800;
  font-size: 0.85rem;
  flex-shrink: 0;
  box-shadow: 0 2px 10px rgba(139, 92, 246, 0.35);
}

.op-details {
  flex: 1;
  overflow: hidden;
}

.op-ramal-select {
  width: 100%;
  background: transparent;
  color: #FFFFFF;
  border: none;
  font-size: 0.82rem;
  font-weight: 700;
  outline: none;
  cursor: pointer;
  margin-bottom: 0.35rem;
}

.op-ramal-select option {
  background: var(--bg-dark);
  color: #FFFFFF;
}

.op-status-pills {
  display: flex;
  gap: 0.25rem;
}

.op-status-btn {
  background: transparent;
  border: 1px solid transparent;
  color: var(--text-dim);
  padding: 0.15rem 0.4rem;
  border-radius: 4px;
  font-size: 0.7rem;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition-fast);
}

.op-status-btn.active {
  background: rgba(16, 185, 129, 0.15);
  border-color: rgba(16, 185, 129, 0.4);
  color: #34D399;
}

/* Navegação da Sidebar */
.sidebar-nav {
  flex: 1;
  padding: 0.5rem 0.85rem;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
}

.nav-section-label {
  display: block;
  font-size: 0.65rem;
  font-weight: 800;
  color: var(--text-dim);
  letter-spacing: 0.08em;
  padding: 0.75rem 0.65rem 0.35rem 0.65rem;
}

.nav-tab {
  width: 100%;
  background: transparent;
  border: 1px solid transparent;
  color: var(--text-muted);
  font-family: var(--font-main);
  font-size: 0.85rem;
  font-weight: 600;
  padding: 0.65rem 0.85rem;
  border-radius: 8px;
  display: flex;
  align-items: center;
  gap: 0.75rem;
  cursor: pointer;
  text-align: left;
  transition: var(--transition-fast);
}

.nav-tab:hover {
  color: #FFFFFF;
  background: rgba(255, 255, 255, 0.03);
}

.nav-tab.active {
  background: linear-gradient(90deg, rgba(139, 92, 246, 0.18) 0%, rgba(139, 92, 246, 0.05) 100%);
  border-color: rgba(139, 92, 246, 0.4);
  color: #FFFFFF;
  font-weight: 700;
  position: relative;
}

.nav-tab.active::before {
  content: '';
  position: absolute;
  left: 0;
  top: 6px;
  bottom: 6px;
  width: 3px;
  background: var(--orange-gradient);
  border-radius: 0 3px 3px 0;
}

.tab-icon {
  font-size: 1.1rem;
}

.tab-label {
  flex: 1;
}

.tab-badge {
  background: rgba(139, 92, 246, 0.25);
  color: #C4B5FD;
  font-size: 0.7rem;
  padding: 0.15rem 0.45rem;
  border-radius: 999px;
  font-weight: 700;
}

.tab-badge.alert {
  background: rgba(239, 68, 68, 0.25);
  color: #FCA5A5;
}

/* Rodapé da Sidebar */
.sidebar-footer {
  padding: 1rem 1.25rem;
  border-top: 1px solid rgba(255, 255, 255, 0.05);
  background: rgba(0, 8, 20, 0.6);
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.sidebar-telefonia-status {
  display: flex;
  flex-direction: column;
  gap: 0.15rem;
}

.status-indicator {
  display: flex;
  align-items: center;
  gap: 0.45rem;
}

.dot-green {
  width: 7px;
  height: 7px;
  background: var(--status-green);
  border-radius: 50%;
  box-shadow: 0 0 6px var(--status-green);
}

.status-indicator .status-label {
  font-size: 0.78rem;
  color: #34D399;
  font-weight: 700;
}

.status-sub {
  font-size: 0.7rem;
  color: var(--text-dim);
  padding-left: 1rem;
}

.btn-sidebar-simulate {
  width: 100%;
  background: linear-gradient(135deg, rgba(255, 122, 0, 0.15) 0%, rgba(139, 92, 246, 0.15) 100%);
  border: 1px solid var(--orange-primary);
  color: #FFA133;
  padding: 0.5rem;
  border-radius: 8px;
  font-size: 0.8rem;
  font-weight: 700;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.4rem;
  transition: var(--transition-fast);
}

.btn-sidebar-simulate:hover {
  background: var(--orange-gradient);
  color: #FFFFFF;
  box-shadow: 0 0 15px rgba(255, 122, 0, 0.4);
}

/* ==========================================================================
   ÁREA PRINCIPAL DE CONTEÚDO
   ========================================================================== */
.app-main-wrapper {
  flex: 1;
  min-width: 0;
  display: flex;
  flex-direction: column;
  height: 100vh;
  overflow-y: auto;
}

.top-content-bar {
  background: var(--bg-glass);
  backdrop-filter: blur(12px);
  -webkit-backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--border-subtle);
  padding: 0.85rem 2rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  position: sticky;
  top: 0;
  z-index: 90;
}

.current-screen-info h2 {
  font-size: 1.15rem;
  color: #FFFFFF;
  font-weight: 700;
}

.current-screen-info p {
  font-size: 0.78rem;
  color: var(--text-muted);
}

.clock-display {
  font-family: var(--font-mono);
  font-size: 0.9rem;
  color: var(--text-muted);
  background: rgba(0, 0, 0, 0.3);
  padding: 0.35rem 0.65rem;
  border-radius: 6px;
  border: 1px solid rgba(255, 255, 255, 0.05);
}

.main-container {
  flex: 1;
  padding: 1.5rem 2rem;
  max-width: 1600px;
  width: 100%;
}

.tab-content {
  display: none;
  animation: fadeIn 0.25s ease;
}

.tab-content.active {
  display: block;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(4px); }
  to { opacity: 1; transform: translateY(0); }
}

/* ==========================================================================
   BANNER GLOBAL DE ROMPIMENTO MASSIVO
   ========================================================================== */
.banner-massiva {
  background: linear-gradient(90deg, #7F1D1D 0%, #991B1B 50%, #450A0A 100%);
  border-bottom: 2px solid #DC2626;
  padding: 0.65rem 1.5rem;
  color: #FEE2E2;
  box-shadow: 0 4px 15px rgba(220, 38, 38, 0.35);
  animation: slideDown 0.3s ease;
  position: sticky;
  top: 0;
  z-index: 110;
}

@keyframes slideDown {
  from { transform: translateY(-100%); opacity: 0; }
  to { transform: translateY(0); opacity: 1; }
}

.banner-content {
  max-width: 1400px;
  margin: 0 auto;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
}

.banner-icon {
  font-size: 1.4rem;
  animation: bounce 1.5s infinite;
}

@keyframes bounce {
  0%, 100% { transform: translateY(0); }
  50% { transform: translateY(-3px); }
}

.banner-text strong {
  color: #FFFFFF;
  margin-right: 0.5rem;
}

.btn-banner-action {
  background: #FFFFFF;
  color: #991B1B;
  border: none;
  padding: 0.35rem 0.85rem;
  border-radius: 6px;
  font-size: 0.8rem;
  font-weight: 700;
  cursor: pointer;
  white-space: nowrap;
}

/* ==========================================================================
   ALERTA DE CHAMADA ENTRANTE (SCREEN POP)
   ========================================================================== */
.call-alert-banner {
  position: fixed;
  top: 80px;
  right: 30px;
  z-index: 1000;
  background: rgba(10, 28, 59, 0.95);
  border: 2px solid var(--sac-violet);
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.8), 0 0 30px rgba(139, 92, 246, 0.4);
  backdrop-filter: blur(16px);
  border-radius: 16px;
  padding: 1.25rem;
  width: 420px;
  max-width: 90vw;
  animation: pulseBorder 1.5s infinite, popIn 0.3s cubic-bezier(0.18, 0.89, 0.32, 1.28);
}

@keyframes popIn {
  from { transform: scale(0.8) translateY(-20px); opacity: 0; }
  to { transform: scale(1) translateY(0); opacity: 1; }
}

@keyframes pulseBorder {
  0% { border-color: #8B5CF6; box-shadow: 0 0 15px rgba(139, 92, 246, 0.3); }
  50% { border-color: #FF7A00; box-shadow: 0 0 30px rgba(255, 122, 0, 0.5); }
  100% { border-color: #8B5CF6; box-shadow: 0 0 15px rgba(139, 92, 246, 0.3); }
}

.call-alert-inner {
  display: flex;
  align-items: center;
  gap: 1rem;
}

.call-ringing-animation {
  position: relative;
  width: 52px;
  height: 52px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.phone-icon-animated {
  font-size: 1.75rem;
  z-index: 2;
  animation: shake 0.6s infinite alternate;
}

@keyframes shake {
  0% { transform: rotate(-12deg); }
  100% { transform: rotate(12deg); }
}

.ring-circle {
  position: absolute;
  width: 100%;
  height: 100%;
  border-radius: 50%;
  border: 2px solid var(--orange-primary);
  animation: waveOut 1.5s infinite;
}

.ring-2 { animation-delay: 0.75s; }

@keyframes waveOut {
  0% { transform: scale(0.6); opacity: 1; }
  100% { transform: scale(1.6); opacity: 0; }
}

.call-alert-info {
  flex: 1;
}

.call-type-tag {
  display: inline-block;
  font-size: 0.68rem;
  font-weight: 800;
  color: var(--orange-primary);
  letter-spacing: 0.08em;
  margin-bottom: 0.2rem;
}

.call-alert-info h3 {
  font-size: 1.1rem;
  color: #FFFFFF;
  margin-bottom: 0.2rem;
}

.call-alert-info p {
  font-size: 0.82rem;
  color: var(--text-muted);
}

.proto-tag {
  color: #A78BFA;
  font-family: var(--font-mono);
  font-weight: 700;
}

.alert-massiva-warning {
  margin-top: 0.4rem;
  background: rgba(239, 68, 68, 0.15);
  border: 1px solid rgba(239, 68, 68, 0.4);
  color: #FCA5A5;
  padding: 0.25rem 0.5rem;
  border-radius: 6px;
  font-size: 0.75rem;
  font-weight: 600;
}

.call-alert-actions {
  display: flex;
  flex-direction: column;
  gap: 0.4rem;
  flex-shrink: 0;
}

.btn-call-answer {
  background: linear-gradient(135deg, #10B981 0%, #059669 100%);
  color: #FFFFFF;
  border: none;
  padding: 0.55rem 0.95rem;
  border-radius: 8px;
  font-size: 0.85rem;
  font-weight: 700;
  cursor: pointer;
  box-shadow: 0 4px 12px rgba(16, 185, 129, 0.35);
  transition: var(--transition-fast);
}

.btn-call-answer:hover {
  filter: brightness(1.15);
  transform: translateY(-1px);
}

.btn-call-reject {
  background: rgba(239, 68, 68, 0.15);
  color: #F87171;
  border: 1px solid rgba(239, 68, 68, 0.3);
  padding: 0.45rem 0.85rem;
  border-radius: 8px;
  font-size: 0.8rem;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-call-reject:hover {
  background: var(--status-red);
  color: #FFFFFF;
}

/* ==========================================================================
   BARRA DE CHAMADA ATIVA
   ========================================================================== */
.active-call-bar {
  background: linear-gradient(90deg, #0A1E40 0%, #150E36 50%, #0A1E40 100%);
  border-bottom: 2px solid var(--sac-violet);
  padding: 0.65rem 2rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1.5rem;
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.5);
  animation: slideDown 0.3s ease;
}

.active-call-left {
  display: flex;
  align-items: center;
  gap: 1.5rem;
}

.call-live-indicator {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  background: rgba(239, 68, 68, 0.2);
  border: 1px solid rgba(239, 68, 68, 0.5);
  color: #FCA5A5;
  padding: 0.3rem 0.65rem;
  border-radius: 6px;
  font-size: 0.75rem;
  font-weight: 800;
  letter-spacing: 0.05em;
}

.red-dot-live {
  width: 8px;
  height: 8px;
  background: var(--status-red);
  border-radius: 50%;
  animation: pulseRed 1s infinite;
}

@keyframes pulseRed {
  0% { transform: scale(0.9); opacity: 1; }
  50% { transform: scale(1.3); opacity: 0.4; }
  100% { transform: scale(0.9); opacity: 1; }
}

.active-call-who strong {
  display: block;
  font-size: 0.95rem;
  color: #FFFFFF;
}

.active-call-who span {
  font-size: 0.8rem;
  color: var(--text-muted);
}

.active-call-proto {
  font-size: 0.85rem;
  color: var(--text-muted);
}

.active-call-proto span {
  color: var(--sac-violet);
  font-family: var(--font-mono);
  font-weight: 700;
}

.active-call-timer {
  font-family: var(--font-mono);
  font-size: 1.5rem;
  font-weight: 700;
  color: #34D399;
  letter-spacing: 0.05em;
  text-shadow: 0 0 10px rgba(52, 211, 153, 0.4);
}

.active-call-actions {
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.btn-call-ctrl {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  color: #E2E8F0;
  padding: 0.45rem 0.85rem;
  border-radius: 8px;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-call-ctrl:hover {
  background: var(--bg-dark-elevated);
  border-color: var(--border-focus);
}

.btn-hangup {
  background: linear-gradient(135deg, #EF4444 0%, #B91C1C 100%) !important;
  border-color: transparent !important;
  color: #FFFFFF !important;
  font-weight: 700 !important;
}

.btn-hangup:hover {
  filter: brightness(1.15);
  box-shadow: 0 0 15px rgba(239, 68, 68, 0.4);
}

/* ==========================================================================
   ABA 1: COCKPIT DO ATENDENTE
   ========================================================================== */
.search-bina-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  border-radius: 12px;
  padding: 0.65rem 1rem;
  margin-bottom: 1.25rem;
  gap: 1.5rem;
  flex-wrap: wrap;
}

.search-input-group {
  display: flex;
  align-items: center;
  background: rgba(0, 13, 40, 0.7);
  border: 1px solid var(--border-focus);
  border-radius: 8px;
  padding: 0.4rem 0.75rem;
  flex: 1;
  min-width: 320px;
  gap: 0.5rem;
}

.search-input-group input {
  background: transparent;
  border: none;
  color: #FFFFFF;
  font-size: 0.88rem;
  width: 100%;
  outline: none;
}

.search-input-group input::placeholder {
  color: var(--text-dim);
}

.btn-search-primary {
  background: var(--sac-violet-gradient);
  color: #FFFFFF;
  border: none;
  padding: 0.45rem 1rem;
  border-radius: 6px;
  font-size: 0.82rem;
  font-weight: 700;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-search-primary:hover {
  box-shadow: 0 0 12px rgba(139, 92, 246, 0.5);
}

.quick-client-shortcuts {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  font-size: 0.78rem;
  color: var(--text-muted);
  flex-wrap: wrap;
}

.chip-sample {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.1);
  color: #E2E8F0;
  padding: 0.25rem 0.6rem;
  border-radius: 6px;
  font-size: 0.75rem;
  cursor: pointer;
  transition: var(--transition-fast);
}

.chip-sample:hover {
  background: rgba(255, 122, 0, 0.15);
  border-color: var(--orange-primary);
  color: #FFA133;
}

.cockpit-grid {
  display: grid;
  grid-template-columns: 1fr 1.15fr;
  gap: 1.5rem;
}

@media (max-width: 1100px) {
  .cockpit-grid {
    grid-template-columns: 1fr;
  }
}

.cockpit-card {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  border-radius: 14px;
  padding: 1.25rem;
  box-shadow: 0 4px 20px rgba(0, 0, 0, 0.3);
}

.card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 1.25rem;
  padding-bottom: 0.75rem;
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
}

.card-title-group {
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.card-title-group h3 {
  font-size: 1.05rem;
  color: #FFFFFF;
}

.badge-status {
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  padding: 0.3rem 0.65rem;
  border-radius: 999px;
  font-size: 0.75rem;
  font-weight: 700;
  letter-spacing: 0.04em;
}

.badge-status.online {
  background: rgba(16, 185, 129, 0.15);
  border: 1px solid rgba(16, 185, 129, 0.3);
  color: #34D399;
}

.badge-status.online .dot {
  width: 7px;
  height: 7px;
  background: var(--status-green);
  border-radius: 50%;
  box-shadow: 0 0 6px var(--status-green);
}

.badge-status.offline {
  background: rgba(239, 68, 68, 0.15);
  border: 1px solid rgba(239, 68, 68, 0.3);
  color: #F87171;
}

.badge-status.offline .dot {
  width: 7px;
  height: 7px;
  background: var(--status-red);
  border-radius: 50%;
  box-shadow: 0 0 6px var(--status-red);
}

.badge-status.degradado {
  background: rgba(245, 158, 11, 0.15);
  border: 1px solid rgba(245, 158, 11, 0.3);
  color: #FBBF24;
}

/* Dados do Assinante */
.client-main-info {
  display: flex;
  align-items: center;
  gap: 1rem;
  margin-bottom: 1.25rem;
}

.avatar-box {
  width: 54px;
  height: 54px;
  background: var(--orange-gradient);
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.25rem;
  font-weight: 800;
  color: #FFFFFF;
  box-shadow: 0 4px 15px rgba(255, 122, 0, 0.35);
  flex-shrink: 0;
}

.client-title-details h2 {
  font-size: 1.25rem;
  color: #FFFFFF;
  line-height: 1.2;
  margin-bottom: 0.2rem;
}

.client-title-details p {
  font-size: 0.85rem;
  color: var(--text-muted);
}

.client-address {
  font-size: 0.78rem !important;
  color: var(--text-dim) !important;
  margin-top: 0.25rem;
}

/* Diagnóstico GPON / ISP */
.diagnostic-box {
  background: rgba(0, 13, 40, 0.6);
  border: 1px solid var(--border-subtle);
  border-radius: 10px;
  padding: 1rem;
  margin-bottom: 1.25rem;
}

.diag-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.85rem;
}

.diag-header h4 {
  font-size: 0.85rem;
  color: #CBD5E1;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.btn-recheck {
  background: transparent;
  border: 1px solid rgba(255, 255, 255, 0.1);
  color: var(--text-muted);
  padding: 0.2rem 0.5rem;
  border-radius: 6px;
  font-size: 0.75rem;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-recheck:hover {
  color: #FFFFFF;
  border-color: var(--sac-violet);
}

.diag-grid {
  display: grid;
  grid-template-columns: repeat(2, 1fr);
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.diag-item {
  background: rgba(255, 255, 255, 0.02);
  border: 1px solid rgba(255, 255, 255, 0.04);
  padding: 0.6rem;
  border-radius: 8px;
}

.diag-label {
  display: block;
  font-size: 0.72rem;
  color: var(--text-dim);
  text-transform: uppercase;
  margin-bottom: 0.2rem;
}

.diag-item strong {
  font-size: 0.85rem;
  color: #E2E8F0;
}

/* Medidor Óptico */
.optical-meter-box {
  background: rgba(0, 8, 20, 0.7);
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  padding: 0.75rem;
}

.meter-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 0.82rem;
  color: var(--text-muted);
  margin-bottom: 0.5rem;
}

.status-pill {
  padding: 0.15rem 0.5rem;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 700;
}

.status-pill.green { background: rgba(16, 185, 129, 0.15); color: #34D399; }
.status-pill.yellow { background: rgba(245, 158, 11, 0.15); color: #FBBF24; }
.status-pill.red { background: rgba(239, 68, 68, 0.15); color: #F87171; }

.optical-bar-bg {
  width: 100%;
  height: 8px;
  background: rgba(255, 255, 255, 0.08);
  border-radius: 999px;
  overflow: hidden;
  margin-bottom: 0.4rem;
}

.optical-bar-fill {
  height: 100%;
  border-radius: 999px;
  transition: width 0.5s ease;
}

.optical-bar-fill.green { background: linear-gradient(90deg, #10B981, #34D399); }
.optical-bar-fill.yellow { background: linear-gradient(90deg, #F59E0B, #FBBF24); }
.optical-bar-fill.red { background: linear-gradient(90deg, #EF4444, #F87171); }

.optical-scale {
  display: flex;
  justify-content: space-between;
  font-size: 0.65rem;
  color: var(--text-dim);
}

/* Caixa Financeira */
.finance-box {
  background: rgba(0, 13, 40, 0.6);
  border: 1px solid var(--border-subtle);
  border-radius: 10px;
  padding: 1rem;
}

.finance-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.5rem;
}

.finance-header h4 {
  font-size: 0.85rem;
  color: #CBD5E1;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.badge-pill {
  padding: 0.2rem 0.55rem;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 700;
}

.badge-pill.green { background: rgba(16, 185, 129, 0.15); color: #34D399; }
.badge-pill.red { background: rgba(239, 68, 68, 0.2); color: #F87171; }

.finance-content {
  font-size: 0.82rem;
  color: var(--text-muted);
}

.pix-action-box {
  margin-top: 0.75rem;
  display: flex;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.btn-pix {
  background: linear-gradient(135deg, #059669 0%, #047857 100%);
  color: #FFFFFF;
  border: none;
  padding: 0.45rem 0.85rem;
  border-radius: 6px;
  font-size: 0.78rem;
  font-weight: 700;
  cursor: pointer;
}

.btn-desbloqueio {
  background: rgba(245, 158, 11, 0.15);
  border: 1px solid rgba(245, 158, 11, 0.3);
  color: #FBBF24;
  padding: 0.45rem 0.85rem;
  border-radius: 6px;
  font-size: 0.78rem;
  font-weight: 700;
  cursor: pointer;
}

/* Registro de Atendimento */
.protocol-display {
  font-size: 0.85rem;
  color: var(--text-muted);
}

.protocol-display strong {
  color: var(--sac-violet);
  font-family: var(--font-mono);
  font-size: 1rem;
}

.form-atendimento {
  display: flex;
  flex-direction: column;
  gap: 0.85rem;
}

.form-row {
  display: flex;
  gap: 0.75rem;
}

.flex-1 { flex: 1; }

.form-group label {
  display: block;
  font-size: 0.78rem;
  color: var(--text-muted);
  margin-bottom: 0.25rem;
  font-weight: 600;
}

.form-group input,
.form-group select,
.form-group textarea {
  width: 100%;
  background: rgba(0, 13, 40, 0.7);
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  color: #FFFFFF;
  padding: 0.55rem 0.75rem;
  font-family: var(--font-main);
  font-size: 0.85rem;
  outline: none;
  transition: var(--transition-fast);
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  border-color: var(--sac-violet);
  box-shadow: 0 0 10px rgba(139, 92, 246, 0.3);
}

.atendimento-actions {
  display: flex;
  gap: 0.75rem;
  margin-top: 0.5rem;
}

.btn-save-protocol {
  flex: 1;
  background: var(--sac-violet-gradient);
  color: #FFFFFF;
  border: none;
  padding: 0.65rem 1.25rem;
  border-radius: 8px;
  font-size: 0.88rem;
  font-weight: 700;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  box-shadow: 0 4px 15px rgba(139, 92, 246, 0.3);
  transition: var(--transition-fast);
}

.btn-save-protocol:hover {
  filter: brightness(1.15);
  transform: translateY(-1px);
}

.btn-open-maisos {
  background: linear-gradient(135deg, #EA580C 0%, #C2410C 100%);
  color: #FFFFFF;
  border: none;
  padding: 0.65rem 1.25rem;
  border-radius: 8px;
  font-size: 0.88rem;
  font-weight: 700;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  box-shadow: 0 4px 15px rgba(234, 88, 12, 0.3);
  transition: var(--transition-fast);
  white-space: nowrap;
}

.btn-open-maisos:hover {
  filter: brightness(1.15);
  transform: translateY(-1px);
}

/* Histórico Recente */
.recent-history-section {
  margin-top: 1.25rem;
  padding-top: 1rem;
  border-top: 1px solid rgba(255, 255, 255, 0.05);
}

.recent-history-section h4 {
  font-size: 0.82rem;
  color: var(--text-muted);
  text-transform: uppercase;
  margin-bottom: 0.65rem;
}

.recent-history-list {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.history-item {
  background: rgba(0, 13, 40, 0.5);
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  padding: 0.6rem 0.75rem;
}

.history-item-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 0.25rem;
}

.proto-code {
  font-family: var(--font-mono);
  font-size: 0.78rem;
  color: var(--sac-violet);
  font-weight: 700;
}

.badge-status.resolved {
  background: rgba(16, 185, 129, 0.15);
  color: #34D399;
  font-size: 0.68rem;
  padding: 0.1rem 0.4rem;
  border-radius: 4px;
}

.history-date {
  font-size: 0.7rem;
  color: var(--text-dim);
}

.history-desc {
  font-size: 0.78rem;
  color: var(--text-muted);
}

/* ==========================================================================
   ABA 2: CENTRAL DE PROTOCOLOS
   ========================================================================== */
.section-top-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 1.25rem;
  gap: 1rem;
  flex-wrap: wrap;
}

.filters-group {
  display: flex;
  align-items: center;
  gap: 0.65rem;
  flex-wrap: wrap;
  width: 100%;
}

.filters-group input {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  color: #FFFFFF;
  padding: 0.5rem 0.85rem;
  border-radius: 8px;
  font-size: 0.85rem;
  flex: 1;
  min-width: 250px;
  outline: none;
}

.filters-group select {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  color: #FFFFFF;
  padding: 0.5rem 0.75rem;
  border-radius: 8px;
  font-size: 0.85rem;
  outline: none;
}

.btn-refresh {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  color: #E2E8F0;
  padding: 0.5rem 0.85rem;
  border-radius: 8px;
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-refresh:hover {
  border-color: var(--sac-violet);
}

.table-container {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  border-radius: 12px;
  overflow-x: auto;
}

.data-table {
  width: 100%;
  border-collapse: collapse;
  text-align: left;
  font-size: 0.85rem;
}

.data-table th {
  background: rgba(0, 13, 40, 0.8);
  color: var(--text-muted);
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  padding: 0.85rem 1rem;
  border-bottom: 1px solid var(--border-subtle);
}

.data-table td {
  padding: 0.85rem 1rem;
  border-bottom: 1px solid rgba(255, 255, 255, 0.04);
  color: #E2E8F0;
}

.data-table tr:hover td {
  background: rgba(255, 255, 255, 0.02);
}

.audio-player-mini {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  background: rgba(0, 13, 40, 0.7);
  border: 1px solid var(--border-subtle);
  padding: 0.25rem 0.6rem;
  border-radius: 6px;
  font-size: 0.75rem;
}

.btn-play-audio {
  background: var(--sac-violet);
  border: none;
  color: #FFFFFF;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.7rem;
}

/* ==========================================================================
   ABA 3: WHATSAPP OMNICHANNEL
   ========================================================================== */
.whatsapp-layout {
  display: grid;
  grid-template-columns: 320px 1fr;
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  border-radius: 14px;
  height: 680px;
  overflow: hidden;
}

@media (max-width: 900px) {
  .whatsapp-layout {
    grid-template-columns: 1fr;
    height: auto;
  }
}

.chat-sidebar {
  border-right: 1px solid var(--border-subtle);
  display: flex;
  flex-direction: column;
}

.chat-sidebar-header {
  padding: 1rem;
  border-bottom: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.chat-sidebar-header h3 {
  font-size: 0.95rem;
  color: #FFFFFF;
}

.meta-official-tag {
  font-size: 0.65rem;
  background: rgba(59, 130, 246, 0.15);
  border: 1px solid rgba(59, 130, 246, 0.3);
  color: #60A5FA;
  padding: 0.15rem 0.45rem;
  border-radius: 4px;
  font-weight: 700;
}

.chat-list {
  flex: 1;
  overflow-y: auto;
}

.chat-contact {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0.85rem 1rem;
  border-bottom: 1px solid rgba(255, 255, 255, 0.03);
  cursor: pointer;
  transition: var(--transition-fast);
}

.chat-contact:hover {
  background: rgba(255, 255, 255, 0.02);
}

.chat-contact.active {
  background: rgba(139, 92, 246, 0.12);
  border-left: 3px solid var(--sac-violet);
}

.chat-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--bg-dark-elevated);
  border: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.85rem;
  font-weight: 700;
  color: #C4B5FD;
}

.chat-contact-info {
  flex: 1;
  overflow: hidden;
}

.chat-contact-info strong {
  display: block;
  font-size: 0.88rem;
  color: #FFFFFF;
}

.chat-contact-info p {
  font-size: 0.75rem;
  color: var(--text-dim);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.chat-time {
  font-size: 0.7rem;
  color: var(--text-dim);
}

.chat-main {
  display: flex;
  flex-direction: column;
  background: rgba(0, 10, 25, 0.8);
}

.chat-header {
  padding: 0.85rem 1.25rem;
  border-bottom: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 1rem;
  flex-wrap: wrap;
}

.chat-header-info h4 {
  font-size: 1rem;
  color: #FFFFFF;
}

.chat-header-info span {
  font-size: 0.8rem;
  color: var(--text-muted);
}

.chat-macros {
  display: flex;
  align-items: center;
  gap: 0.4rem;
  font-size: 0.75rem;
  color: var(--text-muted);
}

.btn-macro {
  background: rgba(255, 255, 255, 0.05);
  border: 1px solid rgba(255, 255, 255, 0.1);
  color: #E2E8F0;
  padding: 0.3rem 0.65rem;
  border-radius: 6px;
  font-size: 0.75rem;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-macro:hover {
  background: rgba(139, 92, 246, 0.2);
  border-color: var(--sac-violet);
  color: #C4B5FD;
}

.chat-messages {
  flex: 1;
  padding: 1.25rem;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.message-bubble {
  max-width: 65%;
  padding: 0.75rem 1rem;
  border-radius: 12px;
  font-size: 0.85rem;
  position: relative;
}

.message-bubble.in {
  align-self: flex-start;
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  color: #FFFFFF;
  border-bottom-left-radius: 2px;
}

.message-bubble.out {
  align-self: flex-end;
  background: linear-gradient(135deg, #4C1D95 0%, #3B1673 100%);
  border: 1px solid rgba(139, 92, 246, 0.4);
  color: #FFFFFF;
  border-bottom-right-radius: 2px;
}

.msg-time {
  display: block;
  font-size: 0.68rem;
  color: rgba(255, 255, 255, 0.5);
  text-align: right;
  margin-top: 0.35rem;
}

.pix-code-chat {
  display: block;
  background: rgba(0, 0, 0, 0.4);
  padding: 0.4rem;
  border-radius: 4px;
  font-family: var(--font-mono);
  font-size: 0.72rem;
  word-break: break-all;
  margin-top: 0.35rem;
  color: #34D399;
}

.chat-input-area {
  padding: 0.85rem 1.25rem;
  border-top: 1px solid var(--border-subtle);
  display: flex;
  gap: 0.75rem;
  background: var(--bg-dark-card);
}

.chat-input-area input {
  flex: 1;
  background: rgba(0, 13, 40, 0.7);
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  color: #FFFFFF;
  padding: 0.65rem 1rem;
  font-size: 0.88rem;
  outline: none;
}

.chat-input-area input:focus {
  border-color: var(--sac-violet);
}

.btn-send-chat {
  background: var(--sac-violet-gradient);
  border: none;
  color: #FFFFFF;
  padding: 0 1.25rem;
  border-radius: 8px;
  font-weight: 700;
  cursor: pointer;
}

/* ==========================================================================
   ABA 4: INCIDENTES & ROMPIMENTOS MASSIVOS
   ========================================================================== */
.section-sub {
  color: var(--text-muted);
  font-size: 0.85rem;
  margin-top: 0.2rem;
}

.btn-primary-action {
  background: var(--orange-gradient);
  color: #FFFFFF;
  border: none;
  padding: 0.65rem 1.25rem;
  border-radius: 8px;
  font-size: 0.88rem;
  font-weight: 700;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 0.4rem;
  box-shadow: 0 4px 15px rgba(255, 122, 0, 0.35);
  transition: var(--transition-fast);
}

.btn-primary-action:hover {
  filter: brightness(1.1);
  transform: translateY(-1px);
}

.incidentes-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(400px, 1fr));
  gap: 1.25rem;
}

.incidente-card {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  border-radius: 12px;
  padding: 1.25rem;
  position: relative;
  overflow: hidden;
}

.incidente-card.ativo {
  border-left: 4px solid var(--status-red);
}

.incidente-card.resolvido {
  border-left: 4px solid var(--status-green);
  opacity: 0.75;
}

.incidente-top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 0.75rem;
}

.incidente-badge {
  font-size: 0.72rem;
  font-weight: 800;
  padding: 0.2rem 0.55rem;
  border-radius: 4px;
  text-transform: uppercase;
}

.incidente-badge.red {
  background: rgba(239, 68, 68, 0.2);
  color: #F87171;
}

.incidente-badge.green {
  background: rgba(16, 185, 129, 0.2);
  color: #34D399;
}

.incidente-card h3 {
  font-size: 1.05rem;
  color: #FFFFFF;
  margin-bottom: 0.4rem;
}

.incidente-meta {
  display: flex;
  align-items: center;
  gap: 1rem;
  font-size: 0.8rem;
  color: var(--text-muted);
  margin-bottom: 0.75rem;
}

.incidente-desc {
  font-size: 0.85rem;
  color: #CBD5E1;
  background: rgba(0, 13, 40, 0.5);
  border: 1px solid rgba(255, 255, 255, 0.04);
  padding: 0.75rem;
  border-radius: 8px;
  margin-bottom: 1rem;
}

.incidente-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.ura-injected-tag {
  font-size: 0.75rem;
  color: #34D399;
  display: flex;
  align-items: center;
  gap: 0.35rem;
}

.btn-resolve-incidente {
  background: rgba(16, 185, 129, 0.15);
  border: 1px solid rgba(16, 185, 129, 0.4);
  color: #34D399;
  padding: 0.35rem 0.85rem;
  border-radius: 6px;
  font-size: 0.78rem;
  font-weight: 700;
  cursor: pointer;
}

.btn-resolve-incidente:hover {
  background: var(--status-green);
  color: #FFFFFF;
}

/* ==========================================================================
   ABA 5: MÉTRICAS & KPIS DO SAC
   ========================================================================== */
.kpi-cards-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 1.25rem;
  margin-bottom: 2rem;
}

.kpi-card {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  border-radius: 12px;
  padding: 1.25rem;
  display: flex;
  align-items: center;
  gap: 1rem;
  box-shadow: 0 4px 15px rgba(0, 0, 0, 0.2);
}

.kpi-icon-box {
  width: 50px;
  height: 50px;
  border-radius: 12px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.4rem;
  flex-shrink: 0;
}

.kpi-icon-box.orange { background: rgba(255, 122, 0, 0.15); border: 1px solid rgba(255, 122, 0, 0.3); }
.kpi-icon-box.purple { background: rgba(139, 92, 246, 0.15); border: 1px solid rgba(139, 92, 246, 0.3); }
.kpi-icon-box.blue { background: rgba(59, 130, 246, 0.15); border: 1px solid rgba(59, 130, 246, 0.3); }
.kpi-icon-box.green { background: rgba(16, 185, 129, 0.15); border: 1px solid rgba(16, 185, 129, 0.3); }
.kpi-icon-box.red { background: rgba(239, 68, 68, 0.15); border: 1px solid rgba(239, 68, 68, 0.3); }

.kpi-title {
  display: block;
  font-size: 0.75rem;
  color: var(--text-dim);
  text-transform: uppercase;
  font-weight: 700;
  margin-bottom: 0.15rem;
}

.kpi-info h2 {
  font-size: 1.5rem;
  color: #FFFFFF;
  line-height: 1.2;
}

.kpi-sub {
  font-size: 0.72rem;
  color: var(--text-muted);
}

.kpi-sub.green { color: #34D399; }

/* Monitor de Agentes */
.agents-monitoring-section {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  border-radius: 12px;
  padding: 1.25rem;
}

.agents-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
  gap: 1rem;
}

.agent-card {
  background: rgba(0, 13, 40, 0.6);
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  padding: 0.85rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.agent-info strong {
  display: block;
  font-size: 0.9rem;
  color: #FFFFFF;
}

.agent-info span {
  font-size: 0.75rem;
  color: var(--text-muted);
}

/* ==========================================================================
   ABA 6: TELEFONIA & AJUSTES
   ========================================================================== */
.config-container {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1.5rem;
}

@media (max-width: 1000px) {
  .config-container {
    grid-template-columns: 1fr;
  }
}

.config-guide-card,
.config-form-card {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-subtle);
  border-radius: 14px;
  padding: 1.5rem;
}

.config-guide-card h3,
.config-form-card h3 {
  font-size: 1.15rem;
  color: #FFFFFF;
  margin-bottom: 1rem;
}

.webhook-url-box {
  background: rgba(0, 10, 25, 0.8);
  border: 1px solid var(--border-focus);
  padding: 0.6rem 0.85rem;
  border-radius: 8px;
  font-family: var(--font-mono);
  font-size: 0.78rem;
  color: #A78BFA;
  word-break: break-all;
}

.config-form {
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.btn-save-config {
  background: var(--orange-gradient);
  color: #FFFFFF;
  border: none;
  padding: 0.75rem 1.5rem;
  border-radius: 8px;
  font-size: 0.9rem;
  font-weight: 700;
  cursor: pointer;
  align-self: flex-start;
  box-shadow: 0 4px 15px rgba(255, 122, 0, 0.35);
  transition: var(--transition-fast);
}

.btn-save-config:hover {
  filter: brightness(1.15);
}

/* ==========================================================================
   MODAIS (MAISOS & INCIDENTES)
   ========================================================================== */
.modal-backdrop {
  position: fixed;
  inset: 0;
  background: rgba(0, 8, 20, 0.85);
  backdrop-filter: blur(8px);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  padding: 1rem;
}

.modal-card {
  background: var(--bg-dark-card);
  border: 1px solid var(--border-focus);
  border-radius: 16px;
  width: 580px;
  max-width: 100%;
  box-shadow: 0 20px 50px rgba(0, 0, 0, 0.8);
  overflow: hidden;
  animation: modalScale 0.25s cubic-bezier(0.18, 0.89, 0.32, 1.28);
}

@keyframes modalScale {
  from { transform: scale(0.92); opacity: 0; }
  to { transform: scale(1); opacity: 1; }
}

.modal-header {
  padding: 1.25rem 1.5rem;
  border-bottom: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.modal-header-left {
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.modal-header-left h3 {
  font-size: 1.15rem;
  color: #FFFFFF;
}

.btn-close-modal {
  background: transparent;
  border: none;
  color: var(--text-muted);
  font-size: 1.5rem;
  cursor: pointer;
}

.modal-body {
  padding: 1.5rem;
  display: flex;
  flex-direction: column;
  gap: 1rem;
}

.modal-desc {
  font-size: 0.85rem;
  color: var(--text-muted);
}

.os-summary-box {
  background: rgba(0, 10, 25, 0.8);
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  padding: 0.75rem;
  font-size: 0.82rem;
  color: #CBD5E1;
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
}

.os-summary-box span {
  color: #FFFFFF;
}

.modal-footer {
  padding: 1rem 1.5rem;
  border-top: 1px solid var(--border-subtle);
  background: rgba(0, 10, 25, 0.5);
  display: flex;
  justify-content: flex-end;
  gap: 0.75rem;
}

.btn-modal-cancel {
  background: transparent;
  border: 1px solid var(--border-subtle);
  color: var(--text-muted);
  padding: 0.55rem 1rem;
  border-radius: 8px;
  font-size: 0.85rem;
  cursor: pointer;
}

.btn-modal-confirm {
  background: linear-gradient(135deg, #EA580C 0%, #C2410C 100%);
  color: #FFFFFF;
  border: none;
  padding: 0.55rem 1.25rem;
  border-radius: 8px;
  font-size: 0.85rem;
  font-weight: 700;
  cursor: pointer;
}

.btn-modal-confirm.alert-confirm {
  background: linear-gradient(135deg, #EF4444 0%, #B91C1C 100%);
}

.checkbox-group label {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.82rem;
  color: #CBD5E1;
  cursor: pointer;
  margin-top: 1.6rem;
}

/* ==========================================================================
   DRAWER FLUTUANTE: SIMULADOR DE TELEFONIA
   ========================================================================== */
.simulator-drawer {
  position: fixed;
  top: 0;
  right: -420px;
  width: 400px;
  height: 100vh;
  background: var(--bg-dark-card);
  border-left: 2px solid var(--orange-primary);
  box-shadow: -10px 0 40px rgba(0, 0, 0, 0.8);
  z-index: 2000;
  transition: right 0.35s cubic-bezier(0.4, 0, 0.2, 1);
  display: flex;
  flex-direction: column;
}

.simulator-drawer.open {
  right: 0;
}

.drawer-header {
  padding: 1.25rem;
  border-bottom: 1px solid var(--border-subtle);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.drawer-title {
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.drawer-title h4 {
  font-size: 1.05rem;
  color: #FFFFFF;
}

.btn-close-drawer {
  background: transparent;
  border: none;
  color: var(--text-muted);
  font-size: 1.5rem;
  cursor: pointer;
}

.drawer-body {
  padding: 1.25rem;
  flex: 1;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 1.25rem;
}

.drawer-hint {
  font-size: 0.82rem;
  color: var(--text-muted);
  background: rgba(255, 122, 0, 0.08);
  border: 1px solid rgba(255, 122, 0, 0.2);
  padding: 0.75rem;
  border-radius: 8px;
}

.sim-group label {
  display: block;
  font-size: 0.78rem;
  color: var(--text-muted);
  margin-bottom: 0.45rem;
  font-weight: 700;
}

.sim-quick-buttons {
  display: flex;
  flex-direction: column;
  gap: 0.45rem;
}

.btn-sim-quick {
  background: rgba(0, 13, 40, 0.7);
  border: 1px solid var(--border-subtle);
  color: #E2E8F0;
  padding: 0.6rem 0.85rem;
  border-radius: 8px;
  font-size: 0.8rem;
  font-weight: 600;
  text-align: left;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-sim-quick:hover {
  border-color: var(--orange-primary);
  background: rgba(255, 122, 0, 0.12);
  color: #FFA133;
}

.sim-input-row {
  display: flex;
  gap: 0.45rem;
}

.sim-input-row input {
  flex: 1;
  background: rgba(0, 13, 40, 0.7);
  border: 1px solid var(--border-subtle);
  border-radius: 6px;
  color: #FFFFFF;
  padding: 0.45rem 0.65rem;
  font-size: 0.82rem;
  outline: none;
}

.btn-dial-sim {
  background: linear-gradient(135deg, #10B981 0%, #059669 100%);
  color: #FFFFFF;
  border: none;
  padding: 0 0.85rem;
  border-radius: 6px;
  font-size: 0.82rem;
  font-weight: 700;
  cursor: pointer;
}

.btn-wa-sim {
  background: linear-gradient(135deg, #3B82F6 0%, #1D4ED8 100%);
  color: #FFFFFF;
  border: none;
  padding: 0 0.85rem;
  border-radius: 6px;
  font-size: 0.82rem;
  font-weight: 700;
  cursor: pointer;
}

.sim-status-log {
  margin-top: auto;
}

.log-title {
  display: block;
  font-size: 0.75rem;
  color: var(--text-dim);
  text-transform: uppercase;
  margin-bottom: 0.35rem;
}

.log-box {
  background: #000814;
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  padding: 0.65rem;
  height: 120px;
  overflow-y: auto;
  font-family: var(--font-mono);
  font-size: 0.72rem;
  display: flex;
  flex-direction: column;
  gap: 0.3rem;
}

.log-line {
  color: #94A3B8;
}

.log-line.event {
  color: #34D399;
}

/* ==========================================================================
   TELA DE LOGIN / AUTENTICAÇÃO DO OPERADOR
   ========================================================================== */
.login-screen {
  position: fixed;
  inset: 0;
  z-index: 5000;
  background-color: var(--bg-darkest);
  background-image: 
    radial-gradient(circle at 50% 20%, rgba(139, 92, 246, 0.15) 0%, transparent 50%),
    radial-gradient(circle at 20% 80%, rgba(255, 122, 0, 0.08) 0%, transparent 40%),
    linear-gradient(180deg, var(--bg-dark) 0%, var(--bg-darkest) 100%);
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 2rem 1rem;
  overflow-y: auto;
}

.login-card {
  width: 480px;
  max-width: 100%;
  background: rgba(0, 17, 44, 0.88);
  border: 1px solid var(--border-focus);
  box-shadow: 0 25px 60px rgba(0, 0, 0, 0.8), 0 0 35px rgba(139, 92, 246, 0.2);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-radius: 20px;
  padding: 2.25rem;
  display: flex;
  flex-direction: column;
  gap: 1.25rem;
  animation: modalScale 0.3s cubic-bezier(0.18, 0.89, 0.32, 1.28);
}

.login-header {
  text-align: center;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.6rem;
}

.login-logo {
  height: 52px;
  width: auto;
  object-fit: contain;
  filter: drop-shadow(0 4px 12px rgba(139, 92, 246, 0.35));
}

.login-badge-isp {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  background: rgba(139, 92, 246, 0.12);
  border: 1px solid rgba(139, 92, 246, 0.35);
  color: #C4B5FD;
  padding: 0.25rem 0.75rem;
  border-radius: 999px;
  font-size: 0.7rem;
  font-weight: 700;
  letter-spacing: 0.05em;
}

.login-sub {
  font-size: 0.82rem;
  color: var(--text-muted);
  line-height: 1.4;
  margin-top: 0.2rem;
}

.login-form {
  display: flex;
  flex-direction: column;
  gap: 0.95rem;
}

.login-error-msg {
  background: rgba(239, 68, 68, 0.15);
  border: 1px solid rgba(239, 68, 68, 0.4);
  color: #FCA5A5;
  padding: 0.6rem 0.85rem;
  border-radius: 8px;
  font-size: 0.8rem;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.input-with-icon {
  position: relative;
  display: flex;
  align-items: center;
}

.input-with-icon .input-icon {
  position: absolute;
  left: 0.75rem;
  font-size: 0.95rem;
  pointer-events: none;
  opacity: 0.7;
}

.input-with-icon input {
  padding-left: 2.35rem !important;
}

.btn-toggle-pwd {
  position: absolute;
  right: 0.65rem;
  background: transparent;
  border: none;
  color: var(--text-muted);
  font-size: 0.9rem;
  cursor: pointer;
  padding: 0.25rem;
}

.login-options {
  display: flex;
  align-items: center;
  justify-content: space-between;
  font-size: 0.78rem;
  color: var(--text-muted);
}

.remember-me {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  cursor: pointer;
}

.btn-login-submit {
  background: var(--orange-gradient);
  color: #FFFFFF;
  border: none;
  padding: 0.8rem 1.5rem;
  border-radius: 10px;
  font-size: 0.95rem;
  font-weight: 700;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  box-shadow: 0 4px 20px rgba(255, 122, 0, 0.35);
  transition: var(--transition-fast);
  margin-top: 0.25rem;
}

.btn-login-submit:hover {
  filter: brightness(1.12);
  transform: translateY(-1px);
  box-shadow: 0 6px 25px rgba(255, 122, 0, 0.5);
}

/* Acesso Rápido */
.login-quick-access {
  border-top: 1px solid rgba(255, 255, 255, 0.08);
  padding-top: 1rem;
}

.quick-title {
  display: block;
  font-size: 0.75rem;
  color: var(--text-dim);
  text-transform: uppercase;
  font-weight: 700;
  margin-bottom: 0.6rem;
  letter-spacing: 0.04em;
}

.quick-operators-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0.5rem;
}

.btn-quick-operator {
  background: rgba(0, 13, 40, 0.7);
  border: 1px solid var(--border-subtle);
  border-radius: 8px;
  padding: 0.5rem 0.4rem;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.35rem;
  text-align: center;
  cursor: pointer;
  transition: var(--transition-fast);
}

.btn-quick-operator:hover {
  border-color: var(--sac-violet);
  background: rgba(139, 92, 246, 0.12);
  transform: translateY(-1px);
}

.q-avatar {
  width: 32px;
  height: 32px;
  border-radius: 8px;
  background: var(--sac-violet-gradient);
  color: #FFFFFF;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.75rem;
  font-weight: 800;
}

.q-info strong {
  display: block;
  font-size: 0.72rem;
  color: #FFFFFF;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.q-info small {
  font-size: 0.65rem;
  color: var(--text-muted);
}

.login-footer {
  text-align: center;
  font-size: 0.72rem;
  color: var(--text-dim);
  border-top: 1px solid rgba(255, 255, 255, 0.04);
  padding-top: 0.75rem;
}

/* Botão de Logout na Sidebar */
.btn-sidebar-logout {
  width: 100%;
  background: rgba(239, 68, 68, 0.1);
  border: 1px solid rgba(239, 68, 68, 0.25);
  color: #FCA5A5;
  padding: 0.45rem;
  border-radius: 8px;
  font-size: 0.78rem;
  font-weight: 700;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.4rem;
  transition: var(--transition-fast);
}

.btn-sidebar-logout:hover {
  background: var(--status-red);
  color: #FFFFFF;
  box-shadow: 0 0 12px rgba(239, 68, 68, 0.4);
}